Why Am I Getting Activation Errors in Cakewalk Sonar?

Activation errors in Cakewalk Sonar usually happen when the software cannot properly validate your BandLab Membership. Activation errors are often due to factors such as your internet connection, web browser, firewall/antivirus settings, or system date and time. Please follow these steps to troubleshoot the issue.

1. Sign In Correctly
   • Go to Help → Sign in to BandLab from within the application and log in with your BandLab credentials.
2. Check Your Internet Connection
   • Make sure your computer is online during activation.
   • A stable connection is required for the sign-in process to complete successfully.
3. Run Cakewalk as Administrator
   • Close Cakewalk.
   • Right-click the Cakewalk icon and select Run as administrator.
   • Go to Help → Sign in to BandLab again.
4. Verify Your System Date and Time
   • Ensure your computer's date, time, and time zone are correct.
   • An incorrect system clock can prevent license validation.
5. Change Your Default Web Browser
   • The sign-in process uses your system's default browser.
   • If activation isn't completing, try setting a different browser (Chrome, Firefox, or Edge) as the default and retry.
6. Still Having Issues?
   • Contact our support team and include:
     • What happens when you click Help → Sign in to BandLab
     • Any error messages you see
     • Please send us a screenshot of any error messages at support@cakewalk.com

Our team can help verify your account and resolve activation problems.