Troubleshooting Sign-In and Activation
Activation errors in Cakewalk Sonar usually happen when the software cannot properly validate your BandLab Membership. Activation errors are often due to factors such as your internet connection, web browser, firewall/antivirus settings, or system date and time. Please follow these steps to troubleshoot the issue.
In this article
Troubleshooting Steps
- Sign In Correctly
Go to Help > Sign in to BandLab from within the application and log in with your BandLab credentials.
- Internet Connection
Make sure your computer is online during activation. A stable connection is required for the sign-in process to complete successfully.
- Run as Administrator
Close Cakewalk, right-click the Cakewalk icon, and select Run as administrator. Then go to Help > Sign in to BandLab again.
- System Date & Time
Ensure your computer's date, time, and time zone are correct. An incorrect system clock can prevent license validation.
- Default Web Browser
The sign-in process uses your system's default browser. If activation isn't completing, try setting a different browser (Chrome, Firefox, or Edge) as the default and retry.
Still Having Issues?
If activation still fails after following the steps above, please contact our support team for assistance.
When contacting support, please include:
- What happens when you click Help > Sign in to BandLab
- Any error messages you see
- A screenshot of any error messages attached to your email
Contact Support
Send us an email at support@cakewalk.com. Our team can help verify your account and resolve activation problems.
Comments
Article is closed for comments.