Why Isn’t My BandLab Membership Being Recognized in Cakewalk Sonar?

If Cakewalk Sonar isn’t recognizing your BandLab Membership, it’s usually because the email you’re logged in with doesn’t match the one used to purchase your BandLab Membership.

Try these steps

1. Verify Your BandLab Email
   • Log into your BandLab account on the web and check which email is associated with your active membership.
2. Sign In to BandLab With the Correct Email
   • In Cakewalk Sonar, go to Help → Sign in to BandLab.
   • Sign out if needed, then log in with the email address associated with your BandLab Membership.
3. If You’re Unsure Which Email You Used
   • Take a screenshot of your BandLab membership purchase from Paddle, our payment provider.
     • Make sure the Order Number/Receipt Number is visible.
   • Send the screenshot to support@cakewalk.com or submit it via this support form.

Once you sign in with the correct email, Cakewalk Sonar will recognize your subscription and unlock the premium features.