I'm experiencing crashes. What do I do next?

Did your computer just perform a Windows update?

If you're experiencing sudden crashes after a recent update, please try updating/reinstalling your audio interface drivers first!

If you experience a crash, please let us know! In most cases, Cakewalk by BandLab will automatically create a minidump file when a crash occurs. This will help to provide some insight, and we’ll need some additional details as well. Here’s how to locate the minidump files created by Cakewalk by BandLab:

  1. Open the Run Command by pressing the Windows key and R on your keyboard
  2. Type in the following: %appdata%\Cakewalk
  3. Click [OK]
  4. Navigate to your Cakewalk program's folder
  5. Navigate to the Minidumps folder
  6. Locate the .dmp files within.

The .dmp files all should contain a timestamp of the time of the crash. So if it is 2/1/2019 at 10:26 am, your file should contain a title similar to "02012019_102620.dmp". This can be useful for locating the correct .dmp file if there are multiple listed!

Send an email to support@cakewalk.com with this file attached, as well as the steps you took when the crash occurred. Any and all details are helpful!

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